SHIPPING POLICY

It is our mission to provide the best customer service possible and we take great pride in ensuring that our product reaches you in perfect condition.

Unframed prints are carefully rolled in layers of acid-free tissue paper and placed into a large bore, heavy duty shipping tube; matted pieces are “flat packed” in substantial heavyweight cardboard packaging and books are padded with protective bubble wrap and shipped in a box. Framed pieces are packed in custom made shipping boxes with bubble wrap and extra-thick padded foam – our products are shipped using insured delivery.

Shipping Rates

We do not make a profit on shipping. We take the view that it is a necessary cost of securing your business and is usually provided at less than our cost price with many of our items shipped for free. The price of our shipping is calculated on order value and location. Simply put, the higher your total basket value the more we can absorb our shipping costs.  Shipping charges are displayed prior to checkout.
Click on your location to see common shipping rates:

Please note: If you order multiple items at the same time as we only apply one shipping charge for the whole order, not a charge for each item individually. For example, ordering two unframed prints together will only be charged at the rate for one tube (e.g $12 in California or free depending on the total).

Don't see your location listed?

No Problem!  These are just the shipping destinations that are currently programmed into our system and are constantly being updated. We ship worldwide so please just contact us and we can give you a quote to ship to your destination.

For domestic shipping and Canada we use Fedex, UPS or USPS ground service depending on the fastest and most cost effective service at the time. Need it faster? Please just ask and we’ll do our best to accommodate.

For overseas shipping we use FedEx, UPS or DHL airfreight. The shipping time will be confirmed at the time of ordering but is usually between 4-7 days depending on the exact destination.

Your satisfaction is extremely important to us and we do not make a profit on shipping. We take the view that it is a necessary cost of securing your business and is often provided at less than our cost price.

Processing Time

For orders received by 2pm Pacific Standard Time on our business days, we will do our very best to ship them the same day if we have it in stock. All orders are processed within 1-2 business days. Of course this does not apply to any items that have to be specially ordered such as Remarque’s, canvas giclées and custom framing and matting which are subject to longer delivery times.

If there is going to be a significant delay in the shipment of your order, we will let you know.

Once your order has shipped you will receive a Shipment Confirmation email containing your tracking number(s).

Please note: Book and print portfolios, stretched giclées, matted and framed pieces are likely to incur longer processing times due to their differing sizes and the extra time needed for packing.

RETURNS POLICY

You can cancel an order any time before it is shipped, or return it for any reason within 14 days of delivery for a refund, replacement or store credit equal to the value of the item, minus the shipping charge, providing the goods remain unused and reach us in their original condition.

Please contact us first to initiate a return and we will guide you through the process. Once we receive the item in its original condition, we will process the refund

In this instance the buyer is responsible for the cost of the return and we recommend that an insured signed-for service is used, please ensure that proof of shipping is obtained. 

We regret that we cannot accept cancellations or returns for work that has been specially commissioned or custom ordered, such as original drawings and paintings, Remarque’s, giclées and custom framing as these are individually created to order.

Damages and defects

“It’s easy for a business to provide great service when everything goes to plan, but we believe the proof of good service is how you treat your customers when things don’t.” 
Over the years we have handled and shipped countless items all over the world so whatever you are ordering we are confident that it will reach you safely. Of course we understand that, despite our best efforts, issues do occasionally occur.
We have all been working in this industry for many years and we are extremely proficient in securely packaging our product.  So the condition of your order is our responsibility until it has reached you safely.
If an item arrives damaged it can, of course, be returned at our cost for a replacement, refund or store credit. As a reputable company we don’t expect our customers to deal with any shipping issues and we will handle all interactions with the carrier. However there are a few things that you can do to help our claim.
If a package arrives clearly damaged and the deliverer is present please ask them to make a note of its condition. If possible take photographs of the outside of the packaging before opening and then please inspect the item for damage as a print will often still be okay even if the tube has been dented or is wet. If your item is damaged please contact us as soon as possible, but any damages must be reported to us within 48 hours of receipt and we will begin the replacement or refund process.

Manufacturing Defects

If you receive an item that is defective please let us know within 14 days of receipt and you can return it at our cost for replacement, refund or store credit. Please contact us before returning it so that we can guide you through the process. Return the item in its original packaging (if possible ) with all parts and certificates included.

Shipment to P.O. boxes or APO/FPO addresses

Many of our collectors are currently serving in the military and we regularly ship to PO Boxes and APO/FPO/DPO addresses. Please note the only service we can offer to these addresses is with USPS.

Customs, Duties and Taxes

When shipping internationally the price we quote includes the packing and shipping costs to the destination address. However we cannot be held responsible for any duty or taxes that may be imposed by the destination country.

Duty varies from country to country and if duty is charged it is usually collected by the shipping company on behalf of the destination country’s Customs Agency. However it is not an additional shipping charge, it is tax charged to the recipient as a resident / tax payer of that country, which we have no control over.  So any fees imposed during or after shipping (such as duty, tariffs, taxes etc ) are the responsibility of the customer.